Frequently Asked Questions

Why should I register?

You need to have a registered profile in order to transact on this website. Your profile has a email and password which you will need to log in. You can add items to your cart without being logged in, but on checkout you will need to either log in or register if you don't as yet have a profile.

How can I recover my password if I have forgotten it?

You need to select the “Forgotten Password” link when logging into your profile and type in your registered email address. We will email a link to the registered email address which will allow you to update your password.

What assistance is provided to ensure that I select the correct product?

Each product on the website has linked descriptions of its functionality which allow customers to compare and choose products. We also have a live chat facility on the site which can be access via the bottom right hand corner. If our support agents are offline they will respond to your query via email.

Which card types do you accept?

We accept all Visa & Mastercard credit and debit cards. We don't accept Diners Club or American Express cards.

Do you accept lay buys?

Regrettably we do not accept lay buys.

Who do I contact should I have any payment queries or suspect fraudulent transactions on my card?

For any payment/bank related queries or should you suspect fraudulent transactions on your credit card, please contact us on 0123 456 7890.

Is it possible for me to cancel my order before delivery?

Yes, your order will be dealt with according to our refund policy.

Are the delivery fees refunded as well?

Delivery fees will be refunded if the goods delivered were damaged or did not agree to your online order. Should you choose to replace the damaged product, no additional delivery fees will be charged. Delivery fees are not refundable if the goods ordered did not meet your expectations and you no longer want the product. Example: Incorrect size ordered.

How long does it take for the refund to reflect on my account?

All major banks have a standard policy of processing refunded credit card transactions within 7-10 business days.

Can Fastshopper terminate or cancel my account?

Yes Fastshopper reserves the right to refuse service, cancel orders, and terminate accounts at the company's discretion.

Is this website secure?

All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. Encryption is used to protect the transmission of personal information when completing online transactions. All credit card transactions are processed by Peach Payments. All encryption complies with international standards. The Merchant does not have access to credit details.

What delivery options do I have?

We offer delivery anywhere in South Africa via our preferred delivery partner. You can change your specified address for each delivery at checkout.

What are the delivery costs?

Our delivery charges vary depending on the order amount and shipping location.

Do you deliver outside of South Africa?

No. We can only deliver goods within the borders of the Republic of South Africa.

When will the goods be delivered and by whom?

Your product(s) will be delivered within 5 business days of the order date by our courier partner. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

Which browsers work well for this website?

The recommended browsers for this website are Microsoft Internet Explorer 9 or later, the latest version of Mozilla Firefox and Google Chrome.

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Frequently Asked Questions

Frequently Asked Questions

Free Delivery Areas

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Create Account

Frequently Asked Questions

Frequently Asked Questions

Free Delivery Areas

Free Delivery Areas*